FAQ's
We have put together some frequently asked questions about our clinic. If you have any other questions, our reception team will be happy to help.
Bulk billing applies to under 16's and over 65's with a concession card. Private fees apply to all patients between 16-65 years of age.
There are a few ways you can claim your Medicare rebate:
- We offer instant claiming with Medicare Easyclaim. You can register your bank details with Medicare, more info here on the Medicare website.
- Some Medicare claims can be lodged online through Medicare Online Services
- You can submit a Medicare Claim Form by mail or at a drop-box at a Medicare Service Centre
- Claim in person at a Medicare Service Centre
If you are unable to attend your appointment, please contact us with at least 1 hour's notice to cancel or reschedule your appointment time.
If you are a no-show at your appointment or leave your cancellation to the last minute, you will be charged a fee. A Medicare rebate does not apply to this fee.
Book online here on our website or use the HotDoc App on your smartphone.
Alternatively, you can call our reception team on 03 9748 7070 to make an appointment.
Yes, some of our doctors consult WorkCover and TAC patients. You can phone reception to check.
WorkCover applies to consultations about an injury that has occurred in the workplace. TAC applies to consultations about injuries sustained in a road traffic accident.
Please be aware that Medicare does not rebate these consultations.
Patients must pay in full for their WorkCover or TAC consultation.
You can then seek reimbursement from the relevant insurance company or your employer. There will be an out of pocket cost.
No, you cannot book a Telehealth consultation as a new patient.
All Telehealth patients must be seen in the clinic by a doctor at least once before booking future Telehealth consults. If you have not been seen in the clinic by a doctor in the last 12 months, you cannot book a Telehealth consult.
Yes, we have an on-site pathology provider for blood tests, pregnancy-related testing, diabetes testing, genetic testing and more. 4Cyte Pathology is available in our clinic from 8:30am - 12:30pm Monday to Friday.
We will do our best to accommodate walk-in patients for conditions requiring treatment on the day although these are always dependent on the doctors' availability.
It's always best to phone our clinic in advance to ensure there's an available appointment.
Appointment reminders, health reminders & test results are now conveniently sent via SMS with HotDoc.
Health reminders and results are sent securely to your phone. When you receive the SMS, click the link, verify your identity and place your booking. It's as easy as that and ensures a quick & secure delivery of your health information.
Book an appointment
You can phone the clinic if you have questions or would like help choosing the appropriate appointment type.